This website is owned and operated by Tipper Digital Systems L.L.C ("Tipper", "Operator", "we" or "us"). The following terms and conditions ("Terms") govern your access to, use of, www.tipper.ae (the "Website") and the Graphical-programmatic interface (the "Interface"), including any content, features and services offered on or through the Website or Interface.
1.1 The service
of Tipper Digital Systems L.L.C. ("Service") is available in the form of an Internet resource or a Graphical-programmatic interface, the main feature of which is the provision of the technical possibility of viewing the institution's menu, placing an order, making a non-cash payment for an order using a payment gateway, transferring funds ( tips) in non-cash form within the premises (restaurant, hotel, etc.) and other services that are offered or will be offered later.
1.2 The User
is a natural person who has accepted the Terms. Persons using the Website or the Interface who are minors/under the age of 18 should not register as users of the Website or the Interface and should not make transactions or use the Website or the Interface (the age of consent is specified in accordance with current legislation of the UAE). The Service can be used by three categories of users who differ in their rights and responsibilities: "Visitor of the institution", "Institution" and "Administrator".
- Visitor of the institution is an unregistered user of the Service, who has the right to use the functionality of the Service authorized by the Institution for the purpose of viewing the menu of the institution, placing an order, making a cashless payment for an order using a payment gateway, transferring funds (gratuities) in cashless form within the premises (restaurant, hotel etc.) and other services that are offered or will be offered later.
- Institution − a registered user of the Service, can process completed orders, accept non-cash payment for an order using a payment gateway, receive funds (tips) in non-cash form within the premises (restaurant, hotel, etc.) and other services that are offered or will be offered later.
- Administrator (administrator of an institution (restaurant, hotel, etc.)) – a registered user of the Service, who distributes the possibility of providing authorized access to the Service to the Visitors of the institution, as well as controls the filling and updating of the Institution’s menu, processing of orders, received money transfers and reviews the results of the Institution’s work of which he is the administrator.
1.3 The institution's menu
is a page of the Service through which the Visitor of the institution can view the goods or services offered by the Institution and order them.
of the order is the process of using the technical capabilities of the Service by the Visitor of the institution for non-cash payment of ordered goods or services for the benefit of the Institution.
1.5 Gratuity (tips)
is a sum of money transferred by the Visitor of the institution (the amount of which is set at his sole discretion) to the Institution and is not full or partial payment for services (works, goods).
is an institution that uses the Service.
1.7 Personal data
– any information about the Partner obtained during his use of the Service.
1.8 Internet resource
– for example, a website or an interface through which the Service is provided.
1.9 The online payment system
is the partner(s) of the Service, which allows for cashless money transfers from the Visitor of the institution to the Institution.
is a financial institution that ensures the operation of the Service.
– transfer of funds from the Operator to the Partner, namely to the Partner's bank account.
1.12 QR code
is a technology that provides access to data and identifies data exchanged between the Partner and three categories of users of the Service to transfer funds or gain access to other services of the Service.
– fees for using the Service.
- fee for services provided by the Service when transferring funds from the Visitor of the institution to the Institution.
2. Subject of the Terms
- 1.15 Confidential information - information transferred by the Partner to the Operator in accordance with these Terms, including, but not limited to, commercial, contractual, and financial information, as well as all documents and/or other information in writing or otherwise related to the Partner. Which displays and/or contains such confidential information. Information that is subject to protection and non-disclosure in accordance with these Terms does not include information that was is posted by the Partner and is publicly available on the resources of the Service and on other sites and resources, as well as other information that cannot be considered confidential information in accordance with the current legislation of the UAE.
2.1 The Operator provides the following service, which provides information and technological interaction between the Partner, the Visitor of the institution, the Institution, which takes place in the form of the implementation of the formation, adaptation, updating, electronic menu of the institution, with built-in methods of placing an order, processing of this order by the Institution and other services that are offered by the service, or will be offered later.
2.2 The Operator also provides a service that ensures technological interaction between the Partner, the Visitor of the institution, the Institution, and the Bank, which consists in the possibility of cashless online payment of the order value by the Visitor of the institution using the payment gateway provided by the Service, the possibility of cashless online payment of tips by the Visitor of the institution using a payment gateway provided by the Service in favor of the Institution. And the Partner and the Institution, in turn, are given the possibility of operational control over the flow of funds and the right to batch receipt of these funds from the Operator in the order and terms agreed by the parties. The Visitor of the institution pays the price of the order and tip of the Institution without the participation of third parties, and the Partner undertakes to pay the Operator the cost of using the Service in accordance with these Terms.
2.3 The Partner independently establishes legal relations with the Institution regarding the use of the Service (if necessary).
2.4 The Terms are accepted after the Partner has registered in the Service and checked the "I agree with the Terms" box.3. License and Access
3.2 All rights not expressly granted to the Partner, the Institution, and the Visitor of the institution in this Offer. or any other applicable Terms of Service, are stored for the Operator or its licensors, suppliers, or other service operators. No service of the Service, as well as any part thereof, element may not be reproduced, replicated, copied, sold, resold, visited or used in any other way, except for those specified, for any commercial purposes without the written consent of the Operator. You may not frame or use framing methods to add any trademark, logo, or other proprietary information (including images, text, page layout or form) to the Service without the written consent of the Operator. You may not use any meta tags or any other "hidden text" using the Service's name or trademarks without the written consent of the Operator.
3.3 The Operator reserves the right to refuse service, terminate accounts and/or cancel authorized or unauthorized access at its sole discretion if we believe that the conduct of a Partner, Institution or Visitor of the institution violates this Offer, applicable UAE law and/or international regulations rights, or harms our interests. In other words, you may not abuse the services of the Service.4. Copyrights and trademarks
4.1 All content included on any page of the Service, such as text, graphics, logos, button icons, images, audio, video and software, is the property of the Operator or its content providers; and the compilation of all content included in or accessible through any page of the Service is the exclusive property of the Operator and is protected by UAE and international copyright laws. In addition, graphics, logos, page headers, button icons, scripts and service names included in or available through any service on the Service are trademarks or trademarks of the Operator in the UAE and/or other countries.
4.2 Use of any of our intellectual property without our written consent is strictly prohibited. Trademarks and other intellectual property may not be used in connection with any products or services that do not belong to the Operator, in any way that may cause confusion among consumers or in any way that disparages and/or discredits the Operator. All other trademarks not owned by the Operator that appear on any page of the Service are the property of their respective owners, who may be associated with, affiliated with, or sponsored by the Operator. You may not use any of our trademarks or service marks in meta tags without our prior written consent.
4.3 The Operator may use proper trade names, names of Institutions or trademarks of the Partner for public disclosure of information about joint activities or interaction without the prior consent of the Partner. The Partner understands that the Operator will use his trade names, names of Institutions or trademarks only for informational purposes for the purpose of their publication on the official website of the Service, advertising booklets or other advertising products. The operator will not bear any financial or property responsibility for reputational losses of the Partner.5. Service provision procedure and interaction of the Parties
5.1 The service provides information and technological interaction between the Partner, the Visitor of the institution, the Institution, which takes place in the form of implementation of the formation, adaptation, updating, electronic menu of the institution, with built-in methods of placing an order, processing of this order by the Institution and other services offered by the service or will be proposed later.
5.2 The Operator also provides a service that ensures technological interaction between the Partner, the Visitor of the institution, the Institution, and the Bank, which consists in the possibility of cashless online payment of the order value by the Visitor of the institution using the payment gateway provided by the Service, the possibility of cashless online payment of tips by the Visitor of the institution using a payment gateway provided by the Service in favor of the Institution. The Operator processes and stores the funds received for the specified period from the use of the payment gateway of the Service for the benefit of the Partner and, in a period agreed by the parties, which cannot be more frequent than every 30 calendar days, carries out a batch (group) transfer of funds received for the benefit of the Partner, with a preliminary deduction Service commission to the indicated bank account of the Partner.
5.3 If the Partner, Establishment, Administrator, Visitor of the institution uses the Service to transfer funds only for purposes other than the transfer of the value of the order or the amount of the tip, the obligation and responsibility for the calculation and payment of any taxes and fees provided by law arising because of improper use of the Service shall be borne by the Institution. The operator is not responsible for the transfer of funds from the Visitor to the institution.
5.4 In addition to any other legal or necessary remedies, we may, without notice, immediately terminate or revoke any or all your permissions and rights to use the Service granted under these Terms. Upon such termination or cancellation, you will immediately lose all access to and use of the Service, and we will, in addition to any other legal or necessary remedies, immediately cancel all passwords and account credentials provided to you and deny you access and use the website of the Service or any other website of the Operator in whole or in part.
5.5 The operator tries to be as accurate as possible. However, the Operator does not guarantee that the service descriptions or other content of any information page of the Service is 100% accurate, complete, reliable, current or error-free.
5.6 The Service may contain links or advertisements to other websites owned and operated by third parties. The parties confirm that the Operator is not responsible for the operation of any resource or its content, and the inclusion of third-party sites does not mean their approval by the Operator.6. Tariffs
6.1 The Service charges certain fees for using the Services in the amount agreed by the Parties individually.
6.2 The Service may charge the Partner a subscription fee in the amount agreed by the Parties individually.
6.3 The Service limits the transfer of funds using the Service's payment gateway. The maximum transfer amount is 5000 AED (five thousand UAE Dirhams).7. Rights and obligations of the Partner and the Operator
7.1. The partner has the right to:
7.1.1. Provide Confidential Information for the Operator to perform actions necessary for using the Service;
7.1.2. To opt out of receiving informational messages, send an email to: email@example.com;
7.1.3. Contact the Service support service with questions, claims and suggestions related to the operation of the Service by sending an e-mail to the e-mail address: firstname.lastname@example.org.
7.2. The partner undertakes:
7.2.1. Provide reliable, up-to-date, accurate and complete information when using the Service. At the same time, the Partner agrees that the Operator is not obliged to check the authenticity of the information provided by the Partner;
7.2.2. Not to act on behalf of another existing or previously existing person, not to provide personal information of third parties, not to use information belonging to third parties in any other way that does not comply with UAE law. The partner is responsible for these actions, including those that led to losses for the Service.
7.3. The operator has the right to:
7.3.1. Change the Terms at its sole discretion in accordance with these Terms;
7.3.2. Depriving the Partner of the right to use the Service at any time. Deprivation of the use of the Service entails the impossibility of using the Service. The Operator is not obliged to inform the Partner about the reasons for the termination of the use of the Service;
7.3.3. Engage third parties who will contribute to the achievement of the goals of the Service in compliance with the provisions on confidentiality and other conditions provided for in these Terms.
7.4. The operator undertakes:
7.4.1. Provide the Partner and other categories of users with the opportunity to use the Service with the provision of an individual QR code in accordance with these Terms;
7.4.2. To maintain the effective working conditions of the Service, except when this is impossible for reasons beyond the control of the Operator;
7.4.3. Ensure the preservation and non-disclosure of Confidential Information provided by the Partner in accordance with this Agreement. The Operator undertakes not to disclose, not to provide, not to distribute, not to discuss and not to copy such Confidential Information to any person without the prior consent of the Partner, except for the cases provided by the laws of the UAE or the Terms.8. Personal account of the Service Partner
8.1 To use the services of the Service, the Partner will need an account on the website of the Service, in which he must log in or register as a new user and go through the procedure of verifying the identity of the Partner, in accordance with the terms and rules specified in the Offer and the Agreement. You are solely responsible for maintaining the confidentiality of your account and password and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account or password.
8.2 You must notify us immediately of any actual or suspected unauthorized use of your password or account on the Service website. We have no obligation to investigate the source of any such access to or use of the Service. The Operator does not provide services to children, but we do sell them to adults who can purchase them using a credit card or other authorized payment method. If you are under 18 years of age, or under the laws of the UAE, you may not use the Service. The operator reserves the right to refuse service, terminate accounts, cancel your rights to use the services of the Service, remove or edit content or cancel activated services at its sole discretion.9. Final provisions
9.1 Acceptance of these Terms means full agreement with the Terms.
9.2 The Operator is not responsible for services provided by third parties, including Service partners or the Bank.
9.3 The Website Policy and Terms may be changed or updated from time to time in accordance with requirements and standards. For example, Users are encouraged to visit these sections frequently to keep abreast of changes to the Website. The changes will take effect from the day of their publication. These Terms are published on the official website of the Operator at the address: www.tipper.ae.
9.5 If you use the Service or send us an email, text message or other message from your mobile device, you agree to communicate with us electronically. You agree to receive emails from us (including marketing communications unless you have opted out where applicable), such as emails, text messages, mobile alerts or messages, and website communications. You agree that all electronic notices, disclosures, agreements, and other communications we provide to you comply with any legal requirement for written notice. Your use in electronic communications of vocabulary, expressions, symbols, and signs prohibited for use in the territory of the UAE may result in you being deprived of access to the services of the service for a certain period or forever.
9.6 All parties to these Terms and Conditions are independent contractors and nothing herein shall be construed as creating a joint venture, agency, or employment relationship. Neither Party nor any of their respective affiliates is an agent of the other Party for any purpose and has no authority to bind the other Party. In these languages, there are no fundamental and derivative obligations regarding permanent and/or regular cooperation between the Parties.
9.7 The Operator and our affiliates shall not be liable for any delay or failure to perform any obligations under these Terms. If the delay or disruption is the result of any cause beyond our control, including labor disputes or other industrial disruptions, power outages, communications or other telecommunications disruptions, earthquakes, storms or other natural disasters, landslides, embargoes, riots, government action or orders, acts of terrorism or war.
9.8 The Operator may assign the Terms and Conditions without the consent of any Party in connection with a merger, acquisition, or sale of all of our assets or to any affiliate in a corporate reorganization. After the date of entry into force of such a decision, the successor is considered replaced and acts as a new party to these Terms, and the Operator is completely released from all its obligations and responsibilities regarding the implementation of these Terms in languages. Given the above, these and other languages will be binding on all Parties and their successors.
9.9 If any part of these Terms is held to be invalid and/or unenforceable, the remaining parts of these Terms will remain in full force and effect. Any invalid and/or unenforceable part shall be interpreted in accordance with the content of the relevant part of the Terms. If this is not possible, the invalid and/or unenforceable part will be excluded from these Terms, but the rest of the Terms will remain in full force and effect.10. Dispute resolution procedure
10.1 Any disputes or claims related to any way of using the services of the Service, after mandatory pre-trial settlement, will be heard by the court in whose territorial jurisdiction the Operator's company is registered, and you agree to the exclusive jurisdiction, place of hearing and additional provisions, are listed below. Disputes or disputes related to the quality of the Service are not permitted under the terms of this Agreement.
10.2 All parties to these Terms undertake to independently pay all payments and/or fees for filing a claim. We will seek reimbursement from you for attorney's fees and attorney's fees in the arbitration. You and I hereby agree that any dispute will be brought on an individual basis only and not as a class, joint or representative action. Notwithstanding the foregoing, you and I agree that you or we may bring legal action to defend any infringed or contested rights and/or abuse thereof.
10.3 The Terms are set out in English and take precedence. All communications made or provided under these Terms must be in English. If we provide a translation of the English version of this Agreement, the English version of the Agreement will be used to resolve any conflicts or disputes.11. LIMITATION OF LIABILITY
11.1 WE AND OUR PARTNERS SHALL NOT BE LIABLE TO ANY PARTY FOR ANY DIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR SIMILAR DAMAGES (INCLUDING DAMAGES FOR LOST PROFITS, REVENUE, CUSTOMERS OR OPPORTUNITIES) AND, ACCEPTANCE BY READING THIS EMENT, YOU ACKNOWLEDGE AND UNDERSTAND THE POSSIBILITY OF SUCH DAMAGES. IN ADDITION, WE WILL NOT BE LIABLE FOR ANY COMPENSATION AND/OR DAMAGES ARISING OUT OF THESE TERMS AND CONDITIONS OR YOUR USE OF THE SERVICE IN THE EVENT OF: OUR TERMINATION FOR ANY REASON; CHANGES IN THE COST AND PROCEDURE OF PROVIDING SERVICES; ANY INVESTMENT LOSSES AND LIABILITIES IN CONNECTION WITH THIS AGREEMENT AND YOUR ACCESS TO THE SERVICES; FOR ANY UNAUTHORIZED ACCESS TO YOUR PERSONAL (PERSONAL) INFORMATION; ALTERATION and/or DELETION, DESTRUCTION, LOSS or FAILURE TO STORE YOUR CONTENT and OTHER DATA. THE OPERATOR RESERVES THE RIGHT NOT TO RESPOND IN ANY WAY TO UNBASED COMPLAINTS BY THE PARTIES.12. DISCLAIMER
12.1 THE SERVICES OF THE SERVICE, ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND OTHER SERVICES, WHETHER OR OTHERWISE, AVAILABLE TO THE PARTNER THROUGH THE SERVICE ARE PROVIDED BY THE OPERATOR "AS IS" AND "AS AVAILABLE" IN THE DESCRIPTION OF THE SERVICES. THE PARTNER FULLY AGREES THAT THE OPERATOR INCLUDING ITS MANAGEMENT, EMPLOYEES, AGENTS, AND SUBAGENTS SHALL NOT BE RESPONSIBLE FOR THE QUALITY OF THE SERVICE PROVIDED. THE PARTNER FULLY AGREE THAT THE USE OF THE SERVICE IS AT ITS OWN REASONABLE RISK.
12.2 IN FULL COMPLIANCE WITH THE TERMS AND RULES OF THIS DOCUMENT, THE OPERATOR DISCLAIMS ALL WARRANTIES, EXPRESS AND IMPLIED HEREIN. AT THE SAME TIME, THE SELLER
CANNOT GUARANTEE THE ACCURACY OF THE DATA, ITS SECURITY AND CONFIRM WARRANTIES FOR THE SERVICES. THE INFORMATION POSTED ON THE SERVICE WEBSITE MAY INCLUDE INACCURACIES, ERRORS, AND TYPOGRAPHICAL ERRORS. THE OPERATOR DOES NOT WARRANT THAT THE CONTENT WILL BE UNINTERRUPTED OR ERROR-FREE. THE OPERATOR SHALL NOT BE LIABLE IF THE SERVICES, INFORMATION, CONTENT, MATERIALS, GOODS (INCLUDING SOFTWARE) AND/OR THEIR USE CAUSE YOU (A PARTNER) OR YOUR AFFILIATES ANY DAMAGES, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, random, moral and consequential damages, UNLESS OTHERWISE PROVIDED BY THE TERMS OF THIS AGREEMENT.13. General terms of payments using the Service's payment gateway
13.1 All credit/debit card details and personal information will NOT be stored, sold, transferred, rented, or leased to third parties.
13.2 We accept online payments using the Etisalat payment gateway by Visa and MasterCard credit/debit cards in UAE Dirhams or other freely convertible currency that can be processed by the payment gateway.
13.3 The Service will NOT provide any services or products to any country subject to OFAC (Office of Foreign Assets Control) sanctions under UAE law.
13.4 Refunds will only be issued using the original payment method.
13.5 Etisalat internal policies and rules apply to all payments made using the Etisalat payment gateway.14. Possibilities and security policy of payment card data transfer
14.1. We collect and process users' personal information to provide our services and provide an exceptional experience.
14.2. Two main types of information are collected from users in connection with the use of our Services (collectively, “personal information”): (1) personal information; and (2) non-personal information. Personal information is any information that can identify a user, including, but not limited to, a user's name, address, date of birth, gender, email address, and telephone number. This information helps us maintain your user account.
14.3. All credit card payments are processed securely through the Etisalat payment gateway.
14.4. Secure server software (SSL) encrypts all information you enter before it is sent to us.15. Our address
United Arab Emirates, Dubai, Arenco Tower, office 1402